1. Introduction
This Returns Policy (“Policy”) sets out your rights and obligations when returning Products to us and our obligations to you in respect of such returns. This Policy works alongside our Terms & Conditions.
2. When You Can Return Products
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If the Products you receive are damaged, defective, or incorrectly supplied, you must contact us within [e.g., 14] days of delivery and follow the instructions below.
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If you simply change your mind, you may be eligible for a return/ refund (subject to conditions) within [e.g., 14-30] days of receipt.
3. Goods Not Eligible for Return
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Products sealed for health/hygiene reasons (e.g., certain supplements) may not be eligible for return once opened, unless defective.
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Products whose packaging has been opened, used, or altered from their original condition may be refused for return.
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Clearance or discount items may be final sale (specify if applicable).
4. How to Return a Product
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Contact us at [email address] with your Order number, product details and reason for return.
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We will issue you an RMA (Return Merchandise Authorisation) number and further instructions.
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You must return the Product to the address specified by us, within [e.g., 14] days of authorisation.
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Products should be returned with original packaging, unused condition (unless faulty), and any accessories or instructions.
5. Refunds & Exchanges
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If the return is due to our error (e.g., defective item, wrong product), we will cover reasonable return shipping costs and issue a full refund or replacement.
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If you return due to change of mind (and we accept the return), you will be responsible for return shipping costs and a refund will be issued less any original shipping fees.
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Refunds will be credited using the same payment method used for purchase, within [e.g., 14] days of receipt of the returned product.
6. Faulty or Damaged Goods
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If Products arrive damaged or become faulty within a specified warranty period (e.g., 90 days), you must notify us providing photo evidence.
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We will either replace the product, refund you, or repair it (as applicable) at our discretion.
7. Cancellation of Orders
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You may cancel your Order prior to dispatch by contacting us at [email address].
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Once an Order has been dispatched, cancellation may no longer be possible (in which case return under this Policy would apply).
8. Changes to Returns Policy
We may amend this Policy at any time; changes will appear with a “Last updated” date. Continued use of the Site constitutes acceptance of any revisions.
9. Contact Details
For returns/inquiries, contact us at: