1. Introduction
This Delivery Policy (“Policy”) describes how we deliver Products ordered via our Site, including processing times, shipping methods, fees, delivery zones, and risk/ownership.
2. Processing Time
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Once you place an Order and payment is confirmed, we will process the Order within [1-3] business days (excluding weekends and public holidays).
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Orders placed after [time, e.g., 2 PM] or on a weekend/holiday may be processed the next business day.
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We will notify you by email once your Order has been dispatched.
3. Shipping Methods & Zones
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We currently ship to the following regions/countries: [list countries/regions].
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Shipping options available: [Standard (e.g., 5-10 business days), Express (e.g., 2-5 business days)].
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Shipping fees are calculated depending on delivery zone, weight/volume of Products and selected shipping method and will be shown at checkout.
4. Estimated Delivery Times
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Standard shipping: typically [5-10] business days from dispatch for [region].
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Express shipping: typically [2-5] business days from dispatch for [region].
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Please note that delivery times are estimates only and may be subject to delays (e.g., customs, weather, courier issues).
5. Delivery Charges
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Delivery charges will be displayed at checkout and depend on order size, shipping method and destination.
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Some promotions may offer free shipping for qualifying Orders.
6. Risk & Ownership
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Risk in the Products passes to you upon delivery (when you or your nominated carrier takes physical possession).
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Ownership of the Products remains with us until full payment is received by us.
7. Failed Delivery & Un-collected Parcels
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If a courier cannot deliver due to incorrect address, absence of recipient, customs hold, etc., additional fees may apply.
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If a parcel is returned to us un-collected, we may refund the order (minus shipping/return costs) or require you to pay additional shipping for re-delivery.
8. Customs, Duties & Taxes
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Orders shipped internationally may be subject to import duties, taxes or customs clearance fees, which you are responsible to pay.
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Please check your local regulations before ordering.
9. Changes to Delivery Policy
We may update this Policy at any time; changes will appear with a “Last updated” date. Your continued use of the Site constitutes acceptance of any amendments.
10. Contact Details
For delivery inquiries or issues, contact us at: